Refund policy
Returns
We offer a 20-day return window from the date you receive your item.
To be eligible for return, items must be:
- In the same condition you received them
- Unused and in their original packaging
- Complete with all original components, labels and documentation
Chemicals and consumables
For health, safety and resale reasons, cleaning chemicals and consumables cannot be returned once opened. This includes any container whose seal or cap has been broken, any product that has been decanted or diluted, and any product showing signs of use. To be eligible for a change-of-mind return, chemicals must be unopened, with the manufacturer’s seal intact, and in fully resaleable condition.
This does not affect your statutory rights if the item is faulty or not as described.
How to start a return
To begin a return, contact us at info@autosmartdetailing.com or call 028 8952 1555. Please include your order number.
Approved returns should be sent to:
Auto Smart Detailing
William Bell (Tractors) Ltd
79 Clabby Road
Fivemiletown
Co. Tyrone
Northern Ireland
BT75 0QU
Items sent back to us without first requesting a return will not be accepted. Return postage is at your cost unless the item is faulty, damaged or not what you ordered, in which case we will cover it.
Damages and problems
Please inspect your order on delivery and contact us straight away if the item is faulty, damaged or if you have received the wrong item, so we can put it right.
Exchanges
The fastest way to get what you want is to return the original item and, once the return is accepted, place a separate order for the new item.
Sale items and gift cards
Change-of-mind returns are not accepted on sale items or gift cards. This does not affect your statutory rights if the item is faulty or not as described.
United Kingdom 14-day right to cancel
Under the Consumer Contracts Regulations 2013, UK consumers have the right to cancel their order within 14 days of receipt for any reason, without justification. To exercise this right, contact us within 14 days of receiving the item. Returned items must be in the condition described above.
Refunds
Once we have received and inspected your return we will let you know whether the refund has been approved. If approved, you will be refunded to your original payment method within 10 business days. Please note that it can take additional time for your bank or card issuer to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@autosmartdetailing.com.